You said, we did
Each month Virgin Care makes one change in every single service it runs as a direct result of feedback from the people who use the services. From little changes like moving chairs around to big ones – such as offering additional appointments or helping a patient with a specific request – it’s part of how Virgin Care makes sure that everyone feels the difference.
The scheme means that each year, more than 1,000 changes get made directly because someone who used one of our services asked us to.
We’ve picked some of our favourite changes over the last month from the Oldham Total Skin Service:
You said: “Later appointments required.”
We did: “We have extended several clinics to finish later to accommodate patients who are unable to attend through out the day.”